What to do if you see a “ACCESS DENIED” notification when trying to log in to your personal account

If you see this notification

ACCESS DENIED

Your IP хх.хх.хх.хх has been banned

Ban Reason: Too many requests

Ban Expires: date

it means that the system has blocked your IP after 5 unsuccessful login attempts. As a rule, this situation occurs when the password was entered incorrectly several times.

To unblock your IP, please contact us in the chat or send an email to support@fozzy.com with a request to unblock your IP. It is necessary to specify the IP you see in the blocking notification.

If you have lost your password to access your personal cabinet, please use the password reset form by clicking the link. Enter the email address that you use to sign in to your personal cabinet in the Email Address field. Instructions on how to reset your password will be sent to that email address.