Payment FAQ

How can I pay?

You can choose between PayPal, Visa/MasterCard, and Bank transfer. A full and actual list of payment methods can be found on the payment options page. 

I have several unpaid invoices, how can I pay just for one of them?

Just log in to your client area and go to “Billing → My Invoices“. Then click on the invoice number you need. You can view the invoice description and pay it by any available method on this new page.

How to pay for all my invoices at once?

In order to pay all your invoices at once, you have to log in to your client area and click “Billing → My Invoices“. Tick the checkbox on top of the page to highlight all invoices (or mark a few invoices), then click “Pay”. A joint invoice will be created. Choose a payment method at the bottom of the page in the “Select payment method:” section and click “Pay”.

How to renew the service before I get an automatic invoice?

You can issue a new invoice before the automatic one for your service for the next period. Just log in to your client area, go to “Services → My Services” and click the “Renew” option in front of the service you need. A new invoice will be issued for the next period (you can see this period in front of the service you need in this section as well).

How to issue a custom invoice or change the billing cycle?

You can issue a new invoice for your service for the next period. Just log in to your client area, go to “Services → My Services” and click the “Renew” option in front of the service you need. A new invoice will be issued for the next period (you can see this period in front of the service you need in this section as well). You can also change the payment period for your services. Just log in to your client area, go to “Services → My Services” and click the “Manage” option in front of the service you need. Then click the “Billing Cycle” option in the service management section. Now you can see a new pop-up window where you can choose a new payment period. You can issue a new invoice for a new period in this window as well. In case you don’t want to change your payment period and pay for your services every month, you can use our Autorenew option. In order to use it you just have to add some funds to your client area balance via “Billing → Add Funds” and forget about your monthly payment for some time.

Autorenew

In case you don’t want to change your payment period and pay for your services every month, you can use our Autorenew option. In order to use it you just have to add some funds to your client area balance via “Billing → Add Funds” and forget about your monthly payment for some time.

How to pay an invoice?

In order to pay an invoice you have to log in to your customer area and go to “Billing → My Invoices“. Click the “View Invoice” link in front of the needed invoice. An invoice page will be opened. You can select a payment method and submit the Pay button at the bottom of it.

How long does the payment approve?

Your hosting service will be activated before the payment. Shared hosting services are always provided immediately after order, even without payment. Domain registration and VPS service are provided immediately after we get confirmation from the payment system. Please notice:

• it can take up to 40 minutes for Forex/Windows VPS to provide;
• bank transfers are confirmed in 2-3 business days;
• PayPal, and credit card payments are instant.

Access to our services is always provided via email to your contact mail.

How can I find out the service registration end date?

You can find it in the client area “Services → My Services” in the “Paid till” column.  

When an automatic invoice is issued?

Invoice for hosting renewal is issued 7 days before the due date. Invoice for domain renewal is issued 60 days before the due date.

What happens after the due date?

Your hosting will be active for 7 days after the due date. After that, it will be suspended and terminated 53 days after the due date. If you use a shared hosting service with cPanel, an additional backup will be created during the suspension and will be stored for 90 days. After the termination, all content and daily backups will be lost, but you will have extra 30 days to restore your service from an additional backup on request in a ticket. Please note: if you use a hosting service with cPanel with a trial period, the service will be deleted at the end of the trial period if the invoice for this service is not paid during the trial period. Nevertheless, the last backup of this service will be stored for another 90 days, so you can return to work on your website within this time.  

How can I renew the service if it is suspended?

You can pay the last issued invoice for your hosting service in case less than 53 days passes after the suspension(in this case your data will not be deleted). Our billing system will automatically recalculate the suspended term and prolong your service for the next period from the current date. Thus, you don’t have to pay for the days when your service was blocked. In case more than 53 days have passed after service suspension, your hosting service is probably deleted. But you can send us a ticket and we will try to find a backup for your service in our system (you can view our backup politics here). If we succeed, we will restore your service from a backup and raise a new invoice to pay for the service prolongation from the current date. Otherwise, we will only be able to create your service without any data on it. If you have an extra backup of your site on your local PC, you can send us a ticket with your backup and we will help you to restore your site from your backup and will issue a new invoice to pay for the service prolongation from the current date. Please note: if you use a hosting service with cPanel with a trial period, the service will be deleted at the end of the trial period if the invoice for this service is not paid during the trial period. Nevertheless, the last backup of this service will be stored for another 90 days, so you can return to work on your website within this time.