How to create an email account (mailbox) on web hosting

Mailbox allows you to send and receive messages from your customers and partners. You can create as many mailboxes as you need on our hosting, but remember that sending the messages is limited to 100 messages per hour due to a spam policy.

The mailbox is created inside your hosting control panel:

DirectAdmin

1. Go to your client area to the “Services – My Services” section and click the “Open Direct Admin” button;
2. The Direct Admin panel will be opened. Go to the “E-mail Manager” section and click the “E-mail Accounts button;
   • While visiting this section for the first time, you will notice your already created main email account. This account’s name and password match your control panel login and password. This account is permanent and it cannot be deleted;
3. Choose a domain you want to add a mailbox for in the top menu bar;
4. Click the “Create Account” button and specify the following information:
   • Username – the account name must be typed in in one word, like sales. As a result, your mailbox name will be sales@domain.com (domain.com part matches the domain selected in the top menu bar);
   • Password – your account’s password (the button with dices allows you to generate a random password, the button with an eye allows you to unhide your password symbols);
   • E-mail Quota (MB) – set the limit of disk space that can be used by this mailbox (if you hit the “Unlimited” checkbox, your mailbox quota will be limited only by your general disk space set by your plan);
   • Send Limit – this limit is set on our part and equals 2400 emails per day. You can change this limit and set its value up to 2400, but no more;
5. After all the information is specified, click the “Create Account” button;
6. Once the mailbox is created, a new window displaying your email parameters will appear. Copy this data to a safe place or your email program (e.g. Thunderbird) and close this window.

You can also manage your existing mailboxes within this area.

If you want to suspend, unsuspend, delete or purge your mailbox, just hit the checkbox near the needed mailbox and click the proper button. Please note that you can not suspend or delete your main email account.

If you want to change your mailbox name, password, or limits, click the “+” button in front of the needed mailbox and choose the proper option in the appeared menu. Please note that you can not change the name and limits for your main email account. Also, note that changing the password for your main email account will also change your control panel password.

If you choose “Download Outlook Configuration”, the mail configuration file will be downloaded to your PC. You can open it with any text editor program and find out your email configuration.

Also, you can enable/disable DKIM for your domain by clicking the proper button within this area. We do not recommend you to disable DKIM, as your emails will become less authoritative and can be marked as spam.

cPanel

1. Go to your client area to the “Services – My Services” section and click the “Open cPanel” button;
2. The cPanel will be opened. Go to the “Email” section and click the “Email Accounts” button;
3. You will then see the Email Accounts page. If any accounts already exist then they will be listed here. Click the button “Create”;
4. The following fields are available for editing:
   • Domain — if you have multiple domains, select the domain you want your email account to be associated with in the drop-down list in the top right corner;
   • Username — type in the user name that you want to use. The domain name is automatically appended based on the domain that you have selected;
   • Security — it is possible either to set the password right away or provide an alternate email (the system will send an email with a password configuration link);
   • Storage space — enter a custom disk storage size to limit the account’s email quota size or select “Unlimited” if you do not want to limit the account’s email quota size;
   • Automatically Create Folders for Plus Addressing — when you receive an email that uses plus addressing, the system will create a new folder. The server moves a message that uses plus addressing to a designated folder if the folder exists;
   • Leave the “Send a welcome email with instructions to set up a mail client” option checked. This is a sample of the configuration email that you will receive after creating the account;
5. After completing the data entry, click the “Create” button.

To modify an email account click the “Manage” button. After making changes, click the button “Update email settings”. If you want to delete the mailbox – click the “Delete email account” button.

To log in to webmail, click the “Check Email” button next to the email account in question. Once done, you will see the icons of the available webmail interfaces, feel free to choose any access webmail.

You can also automatically configure your email client to access your domain mail by clicking the “Connect Devices” button. These configuration files are not available for all email clients. If you are using a program that is not on the list, you will have to configure it manually using the settings presented in the “Mail Client Manual Settings” section.

ISPmanager

1. Go to your client area to the “Services – My Services” section and click the “Open ISPmanager” button;
2. If you did not create a mail domain during the initial setup, go to the section “Mail – Mail domains”;
3. The following fields are available for editing:
   • Name — enter the name of the mail domain that you want to add;
   • IP address — leave the default IP;
   • Default action — the action which will be taken if a letter arrives at this domain in a non-existent mailbox. Possible options:
   • Reply error — the sender will be notified that the mailbox does not exist (recommended);
   • Ignore and drop — if the mailbox does not exist, the user will not receive delivery failure reports. The mail server will not accept mail and will delete it;
   • Redirect to email address— if the mailbox does not exist, the user will be prompted for an alternative mail domain specified in the field  “Redirect to”;
   • Redirect to domain  — the mail server will try to find the mailbox on the mail domain specified in the field  “Redirect to”;
   • Enable Greylisting — is a method of defending e-mail users against spam that temporarily rejects any email from a sender it does not recognize. Select this check box to enable  Greylisting for the domain’s mailboxes;
   • Enable SpamAssassin — mail filter for spam protection. Select this check box to enable SpamAssassin for the domain’s mailboxes;
   • Enable virus scanning — ClamAV is an open-source antivirus engine for checking files attached to email messages;
   • Enable DKIM for domain — an email validation system designed to detect email spoofing by providing a mechanism to allow receiving mail exchangers to check that incoming mail from a domain is authorized by that domain’s administrators;
   • Enable DMARC for domain — this is a mechanism that helps protect incoming email from spam, spoofing, and phishing;
   • Comment — comment for the created email domain;
   • Secure connection (SSL) — select the checkbox if you want to use a secure connection through the SSL protocol;
4. After completing the data entry, click the “Ok” button;
5. To create a mailbox, in the top menu click the button “Mailboxes” – “Add” and in the window that appears, enter all the necessary data:
   • Name – the first part of your email address before the ‘@’ sign;
   • Domain – if you have more than one domain name, you can click the small arrow on the right to select which domain the address will be created for;
   • Aliases – if you would like to create an alias for your email account, for example, if you want “info@test.com” to also get any emails sent to “admin@test.com”, then you would enter “admin” as Aliases;
   • Password – choose a strong password for your email account. You can click the ‘Lock’ icon to have a random password generated for you;
   • Confirmation – confirm your chosen password;
   • Send a copy to – enter an external email address here in case you want to send a copy of any incoming messages to the created email to an external mailbox;
   • Disk Space –  this sets the maximum size of the mailbox, in megabytes (MB). By default, this is set to ‘unlimited’;
6. Click the “Ok” button.

You can also manage your existing mailboxes within this area. In the top menu, you can disable, enable, delete or edit your mailbox. To access your webmail, click on the “RoundCube” button.

You can also automatically configure your email client to access your domain mail by clicking the “Settings” button. These configuration files are not available for all email clients. If you are using a program that is not on the list, you will have to configure it manually using the settings presented in the “Manual setup” section.

Plesk

1. Go to your client area to the “Services – My Services” section and click the “Open Plesk” button;
2. The Plesk panel will be opened. Go to the “Mail” section and click the button ”Create Email Address”;
3. The following fields are available for editing:
   • Email address – type the left part of the email address before the @ sign, and, if you have several domain names on your account, select the domain name under which the email address will be created;
   • Can be used to log in to Plesk – select this option if you want Plesk to create an additional user for the mail account owner;
   • External email address – specify an email that will be used to reset your password if you lose access to your primary email address;
   • Password – set the password for accessing the mailbox. If you keep the option ‘Can be used to log in to Plesk’ selected, the user will use the mailbox password also for logging in to Plesk;
   • Mailbox – turning off this option makes sense only if you want to use this address as a mail forwarder, which will forward all incoming mail to another address.If you leave the option “Mailbox” selected, specify the mailbox size or use the default size;
   • Description in Plesk – you can add additional information about the email address;
4. After entering the data, you need to click the “OK” button.

If you need to configure the sending of incoming messages to an additional mailbox, open the “Forwarding” tab.

To configure the collection of mail from other mailboxes, open the “Email Aliases” tab.

To set up an autoresponder for your mailbox, go to the “Auto-Reply” tab.

To edit a mailbox, you need to click on the mailbox of interest. Plesk displays the same page that you used to create the email account, which enables you to change any of its settings. After making changes, click the “Apply” button. If you want to delete a mailbox – check the box next to the mailbox of interest and click the “Remove” button.